FAQ
General
Section titled “General”What is TrustedRails?
Section titled “What is TrustedRails?”TrustedRails is a managed service that gives you access to open-source AI models through a standard API with USD billing.
What payment methods do you accept?
Section titled “What payment methods do you accept?”You can pay with a regular credit card, Apple Pay, Google Pay, and other standard payment methods.
Is my data private?
Section titled “Is my data private?”Yes. TrustedRails does not log or store your prompts and completions. Requests pass through the proxy for OpenAI compatibility but are not retained.
API Keys
Section titled “API Keys”How do API keys work?
Section titled “How do API keys work?”API keys route traffic through TrustedRails's proxy and provide full OpenAI API compatibility. Use them with existing OpenAI-based code or third-party tools. Your key starts with tr-prx- and works anywhere an OpenAI key is accepted.
See API Keys for details.
I lost my API key secret. Can I recover it?
Section titled “I lost my API key secret. Can I recover it?”No. Key secrets are shown only once at creation for security reasons. You can rotate the key to get a new secret.
Can I use TrustedRails with ChatGPT or other chat interfaces?
Section titled “Can I use TrustedRails with ChatGPT or other chat interfaces?”TrustedRails provides an API, not a chat interface. However, you can use it with tools like Cursor, Continue, or any application that supports the OpenAI API. See Third-Party Tools.
Billing
Section titled “Billing”How does pricing work?
Section titled “How does pricing work?”Token prices fluctuate based on GPU supply and demand. When you top up your account, the current prices are locked for that deposit. Your existing funds always retain the rates they were purchased at. See Billing & Deposits.
What happens when my balance runs out?
Section titled “What happens when my balance runs out?”Your API keys will be automatically blocked. No charges are made automatically unless you have auto top-up configured. Once you add funds, blocked keys are unblocked automatically.
Can I get a refund?
Section titled “Can I get a refund?”Contact info@trustedrails.com for billing inquiries.
Is credit billing available?
Section titled “Is credit billing available?”Yes, for qualified accounts. Credit billing lets you use first and pay via invoice at the end of your billing period. Contact info@trustedrails.com to discuss eligibility.
Troubleshooting
Section titled “Troubleshooting”My API request returns an authentication error
Section titled “My API request returns an authentication error”Make sure you are using your API key (starting with tr-prx-) with the correct base URL: https://proxy.trustedrails.com/v1.
My API request returns a "model not found" error
Section titled “My API request returns a "model not found" error”Check that the model name is exactly as shown on the Prices tab in your dashboard. Model names are case-sensitive and include the organization prefix (e.g., Qwen/Qwen3-235B-A22B-Instruct-2507-FP8).
My key is blocked or not working
Section titled “My key is blocked or not working”Check the key status in your dashboard. A key may be inactive if:
- You manually paused it
- Your account balance has been exhausted (key shows as blocked)
- There is an outstanding invoice (credit billing accounts)
Blocked keys resume automatically after you top up. Paused keys can be resumed from the key's menu.